Today we’d like to introduce you to Brandon Matthews
Hi Brandon, we’re thrilled to have a chance to learn your story today. So, before we get into specifics, maybe you can briefly walk us through how you got to where you are today?
I have always felt the most fulfilled helping others find fulfillment. I want to leave the people and the places I go better than I found them. Ultimately, I want to make a difference. This is why I’m passionate about doing what I call, bringing meaning back to the marketplace.
I first learned the importance of customer experience and customer service at the young age of 16 during my first job as a cold-calling telemarketer. Employees would come and go faster than you can change socks but I stayed for the two year tenure of my High School working days. This helped lay the foundation for what I would be passionate about sharing throughout my life.
Today, I share life learned principles through my experience leading customer service teams with Apple Inc., starting, leading, and coaching various organizations, teams, non-profits, and businesses for over 20 years. I help organizations develop healthy cultures and teams through personalized trainings. It is my belief that if our organizations feel purpose and passion in their work internally, those we serve will feel that in return. My mission is to transform the work experience and the customer experience.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
I desired a smooth road but experienced the opposite. I’ve lived through the thoughts of how can it be Monday all over again? Is the weekend already over? I can remember pulling into the parking lot where I worked, turning off the car, and laying my head against my steering wheel. I would take a deep breath, give myself a “you can do this,” and make my way into work. Like many people, this was my existence for years.
You may be thinking, “I bet he never liked his job.” Or, “I bet it was a bad job.” The truth is, it was actually my dream job. It was the job I at one time, couldn’t believe that I had. I loved the place. I loved the people. I loved the job description. At one time, I would arrive in that very same parking lot pinching myself in disbelief that it was actually me that had been hired to do it.
But what I discovered along the way is that the bumpy roads are what teach us the most. The experience I gained in those seasons now enable me to empower and equip others to find fulfillment and purpose in their workplace. I am able to help organizations be better because of where I’ve been and what I have experienced.
Alright, so let’s switch gears a bit and talk business. What should we know about your work?
Most of us will spend ⅓ of our life working. We dread Monday morning, work our week away, and wish for the weekend. The problem with living this life is that the weekend just doesn’t last long enough. When we are young we rush to grow up and then when we grow up we wish to be young again. We lose our health to make money, and then lose money to regain our health. We wish so much for the future, that we fail to live in the present or the future. We live as though we will never die, and die as if we never lived. I believe there is more than this. I believe we can shift the culture within our places of employment to provide employees with passion and purpose while sharing this change with the customers that we serve.
I help organizations become healthy by helping them develop better company culture, team health, organizational health, customer service, customer experience, personal, peer, and public leadership development.
My strategy is comprised of three levels of leadership. I want to help your organization grow through Private, Public, and Professional leadership development. My strategy focuses on the internal growth of individuals and teams to produce a healthy external result in your customers.
Where do you see things going in the next 5-10 years?
Without change, I see the marketplace suffering even more than it is now. When you consider that 77% of employees currently say they hate their job, this is a good indicator that something is broken. Organizations continue to navigate the tensions between work/life balance, quiet quitting, and workers leaving the job market all together. A good question for owners/managers/leaders to ask is what happens if we don’t identify the problem and find a solution?
Personally, I see an opportunity to increase the quality of our personal and professional lives through the marketplace. Imagine if all of your employees were excited to come to work. That’s not impossible if you invest in your company culture. Imagine the difference in your customer experience and customer service if your customers are being served by people who are actually excited about their jobs. With a little investment, you can change all of this within your organization.
So I see both success and defeat. I see organizations who continue to do what they have been doing experience decline. But I see organizations that see this as an opportunity to grow find success by easily separating themselves from the competition.
Contact Info:
- Website: https://www.brandonmatthews.com
- Instagram: https://www.instagram.com/brandon_matthews/
- Facebook: https://www.facebook.com/brandonmatthewscultivate
- Twitter: https://twitter.com/brandonmatthews
- Youtube: https://www.youtube.com/channel/UCVzOSppIC_gWPTRlia9kZjQ
- Other: https://podcasts.apple.com/us/podcast/the-mind-your-business-podcast/id1730496617
